What Non-Pricing Tactics Can Be Done in An Oversupplied Market?
Hotels compete with each other using both pricing and non-pricing tactics - depending on their circumstances. Pricing tactics adopted by the hotel industry include discounting, value-added packages, and use of opaque distribution channels while non-pricing tactics include quality improvement, leveraging loyalty program, finding additional revenue sources and developing new market segments. (Kimes, 2010; Kimmons, 2006). Kimes (2010) claims that discounting was not to be used to maintain the revenue but to focus instead on marketing programs. It was suggested to use rate-obscurring approach with the emphasis on value-added package. Having said this - in an oligopoly, non-pricing tactics can be more [...]